Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.
Cancellations
- You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added on your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund.
- Only unstitched garments (saris, stoles and dupattas) are eligible for cancellations. Orders for fabrics and apparel/ garments cannot be cancelled or returned.
Returns
- Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return. Returns because of any issues with additional complementary services such as fall or tassels will also not be accepted.
- Apparel/ garments and fabrics cannot be returned.
- Your return request should be sent by email to orders@tilfi.com within 48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.
- If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at orders@tilfi.com & call at +91 73037 41333.
- In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3.
- Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
Upon receipt of the authorization, the product must be couriered back in original packing to Tilfi Banaras at the below mentioned address within 5 days.
- The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
- We aim to process all returns within 7 working days.
- You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Tilfi will initiate the process for refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.
- Mailing address for returns:
Tilfi Banaras
AMALTĀS, Ground / First Floor
D-59/ 1-A-2-6 Rathyatra, Varanasi,
Uttar Pradesh, 221010
India
Tel: +91 9971275731
Exchanges
- You may exchange your order only if no tassels and/or fall pico have been added on your request or confirmation.
- You will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange. (Please note that incoming shipments into India from overseas can attract very high custom duty charges. Those will need to be borne by the customer in case of an exchange.)
- To and fro shipping charges will be applicable in case of overseas shipments.
- All our apparel is made on order and cannot be exchanged. Fabrics are cut from the full yardage and cannot be exchanged,
- Any product that has been opened, unfolded, or tried on will not be exchanged.
- If our exchange policy is repeatedly misused by customers, we reserve the right to refuse future exchange requests.
